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Passenger Rights Under EC Regulation 261/2004 in the Ever Evolving Global Covid-19 Pandemic

Sarah Bolt and Joanne Liadellis The global reported death toll from COVID-19, at the time of writing, stands at over 504,000 with…

Covid-19 and Airfare Refunds. A View from Downunder

A perennial question during Covid-19 is whether you can get…

Covid-19: Non-Application of Reimbursement Obligations Under EU Flight Delay Compensation Regulation

Introduction The spread of Covid-19 has had a significant impact…

Montreal Convention Claim Denied for ‘ Accident ‘ on Board Aircraft

This article discusses a recent British Columbia case on the…

The Traveller’s Dilemma: Should I Cancel?

During the coronavirus outbreak one question that continues to be…

General Damages in Holiday Claims: A Recap

It has now been ten years since the Court of…

Covid-19 and the Aviation Industry: Turbulent Times Ahead?

Much has been written lately, including by the team at…

HQ & others v Aegean AIRLINES SA (C-163/18). A commentary

When breaching local standards is not enough to win your case

Morris v TUI UK Limited (Wrexham County Court, May 31,…

No Visa. No Entry

In this article the author offers an answer to this…

A Guide to Effective Complaints

How to pursue your rights against a travel company

If you have complained to your travel company and not…

Your rights under the Montreal Convention

What is the Montreal Convention and when does it apply?…

Your rights under Regulation 261 for delays, cancellations and denied boarding

What is Regulation 261 and when does it apply? Compensation…

Your rights under the Package Travel and Linked Travel Arrangements Regulations 2018

The Package Travel Regulations (PTR) provide comprehensive protection if you…

Foreign Office Travel Advice and Package Holiday Refunds

ABTA, the Association of British Travel Agents has confirmed, by a unanimous decision of the Board, that in the event of the…

CAA issues guidance on refund credit notes

The Civil Aviation Authority has issued this guidance on refund…

Department for Transport announces protection for refund credit notes

Many tour operators have been offering refund credit notes for…

ASA ruling on RSD travel

A magazine insert for RSD Travel, a travel provider, seen…

CAA Guidance on Regulation EC261 and covid-19

The CAA recognise that this is a very challenging time…

ASA ruling on BA plc

The advertisement complained about was a website and a radio…

EU Commission on Covid-19 and travellers’ rights

The EU Commission has called on Member States, travel organisers…

CMA investigates businesses failing to respect cancellation rights during Covid

The Competition and Markets Authority (CMA) has established a COVID-19…

BEUC on right to refund or vouchers

BEUC reports that European travellers are set to retain the…

CAA on Flight Refunds

The Civil Aviation Authority is reviewing how airlines are handling…