Charlotte Black is a solicitor with Travlaw LLP. Charlotte joined the firm in November 2007 and has never looked back since. Charlotte has across the board knowledge, regularly providing advice on all areas of travel law, particularly the implications of the Package Travel Regulations and selling as Principal or Agent. Charlotte is experienced in defending personal injury and illness claims, and regularly advises on handling quality complaint matters. Charlotte frequently advises on commercial matters, such as booking conditions, supplier contracts and other commercial agreements. She is additionally experienced in commercial litigation. Charlotte also has experience dealing with employment matters, handling employment disputes, Tribunals and also providing advice in respect of restructuring companies’ employment policies and procedures. She also conducts in house training and seminars on all of the above areas (March, 2010).