Bulletins
Virgin Holidays repaying £203M
CAA announces extension of refund credit note protection
Which? calls for overhaul of broken airline complaints system
Covid: My hotel booking was cancelled but I can’t get my money back
On the Beach leaves ABTA. Practical consequences
My Ferry Has Been Cancelled. What Are My Rights?
On the Beach and ABTA disagree
I’ve booked a package holiday to France but now The Foreign Office says I can’t go
Foreign Office Travel Advice and Package Holiday Refunds
CAA issues guidance on refund credit notes
Department for Transport announces protection for refund credit notes
ASA ruling on RSD travel
CAA Guidance on Regulation EC261 and covid-19
ASA ruling on BA plc
EU Commission on Covid-19 and travellers’ rights
CMA investigates businesses failing to respect cancellation rights during Covid
BEUC on right to refund or vouchers
CAA on Flight Refunds
Trading Standards Institute on package holiday refunds
CAA Guidance on Package Holiday and Cruise Packages
CAA Guidance on Flight Cancellations and extrordinary circumstances
CAA Reviews Airline Refund Policies
Passengers cannot claim twice for cancellations
Airline Insolvency Review Published
ECJ decides a screw on the runway amounts to an extraordinary circumstance
CMA calls on holiday industry to give customers clearer Ts & Cs
Ireland referred to the Court of Justice for failing to implement the Package Travel Directive
ASA Guidance on Travel Pricing
CMA Guidance on Online Accommodation Pricing
Hotel booking sites to make changes after CMA probe
European Court of Auditors on Passenger Rights
European Parliament on Rail Passenger Rights
Tour operator can be liable for hotel accommodation provided by airline
ASA Ruling on Travel Unravel Holidays Private Ltd
Are school trips packages?
ASA: TUI
CAA on disruptive passengers
Too many passengers flying unprotected
Department for Transport: Guidance for disabled air passengers
ASA: On The Beach Ltd
CAA on Ryanair
Timeshare Scammers Banned
UK European Consumer Centre Case Study: Car Rental
ASA ruling on Thomas Cook
ASA ruling on Principal Hotel Company
Car hire sites to provide full costs upfront
CAA calls on Emirates to pay compensation
ASA ruling on Royal Caribbean
ATOL Alert
OTAs banned from imposing ‘best price’ clauses