Bulletins
Passengers cannot claim twice for cancellations
Airline Insolvency Review Published
ECJ decides a screw on the runway amounts to an extraordinary circumstance
CMA calls on holiday industry to give customers clearer Ts & Cs
Ireland referred to the Court of Justice for failing to implement the Package Travel Directive
ASA Guidance on Travel Pricing
CMA Guidance on Online Accommodation Pricing
Hotel booking sites to make changes after CMA probe
European Court of Auditors on Passenger Rights
European Parliament on Rail Passenger Rights
Tour operator can be liable for hotel accommodation provided by airline
ASA Ruling on Travel Unravel Holidays Private Ltd
Are school trips packages?
ASA: TUI
CAA on disruptive passengers
Too many passengers flying unprotected
Department for Transport: Guidance for disabled air passengers
ASA: On The Beach Ltd
CAA on Ryanair
Timeshare Scammers Banned
UK European Consumer Centre Case Study: Car Rental
ASA ruling on Thomas Cook
ASA ruling on Principal Hotel Company
Car hire sites to provide full costs upfront
CAA calls on Emirates to pay compensation
ASA ruling on Royal Caribbean
ATOL Alert
OTAs banned from imposing ‘best price’ clauses
ASA ruling on Booking.com
Airline ADR scheme a success
Is Google a threat to the Tour Operating industry?
ASA ruling on Kuoni
European Commission announces proposed changes to European rail passenger rights
ASA ruling on Go Provence Supported Holidays Ltd
US airlines fined for breaking consumer protection laws
Campervan company likely to cause serious or widespread offence
OTA hotel pricing
New European small claims procedure launched
ASA finds Jet2.com misled customers over baggage allowance
Hotel successfully defends false claim
EU improves rules on cruise passenger safety
Invalid passports no reason for package holiday refund
Airline liable when travel agent fails to pass on information
ASA rules On the Beach ad to be misleading
Airline not liable for delays caused by birdstrike
European Commission issues guidance on use of claims agencies in Regulation 261 cases
Jetstar and Virgin to pay penalties for misleading ‘drip pricing’ practices
Car rental companies improve treatment of consumers
CAA takes enforcement action against airlines
Retaining Loyalty Points