Government & Official Reports
CMA Consumer Protection Enforcement Guidance 2020
CMA Statement on Corona Virus, Consumer Contracts, Cancellation and Refunds
Study on the Current Level of Protection of Air Passenger Rights in the EU
Summary of provisions concerning the rights of passengers when travelling by sea and inland waterway
Europian Commission Interpretive Guidelines on Rail Passenger Rights
Air Passenger Rights – European Case Law
CMA Consumer Protection Enforcement Guidance
National Enforcement Bodies for passengers travelling by sea
EU Summary of the rights of passengers travelling by sea in the case of accident
EU Commission recommendation on use of vouchers
DFT Consultation on Rail Passenger Rights 2014
2019 Airline Insolvency Review Final Report
Rail Ombudsman Consumer Guide [2019]
CMA guidance on principles for businesses offering online accommodation booking services [February 2019]
European Commission interpretative guidelines on regulation 261 on denied boarding, cancellation and long delays
EU Commission Workshop No 5 on Transposition of the Package Travel Directive
EU Commission Workshop No 4 on Transposition of the Package Travel Directive
EU Commission Workshop No 3 on Transposition of the Package Travel Directive
EU Commission Workshop No 2 on Transposition of the Package Travel Directive
EU Commission Workshop No 1 on Transposition of the Package Travel Directive
Airline Insolvency Review: Interim Report (July 2018)
The Package Travel and Linked Travel Arrangements Regulations 2018: Guidance for Businesses published by the Department for Business, Energy and Industrial Strategy
Airline Insolvency Review. Call for Evidence. (April 2018)
Updating Consumer Protection in the Package Travel Sector. BEIS Response. April 2018
Guidance on the Implementation/Application of Directive 2005/29/EC On Unfair Commercial Practices
Updating consumer protection in the package travel sector: DfT Consultation on ATOL
CAA Consultation: Modernising ATOL
Commission for Aviation Regulation: Transposition of Directive (EU) 2015/2302 on Package Travel and Linked Travel Arrangements
Indecon Report on Directive (2015/2302/EU) and Options to Reform Irish Legislation on the Travel Trade Industry to Comply with the Directive
ADR in the aviation sector – A first review
European Commission Interpretative Guidelines on Regulation 261 on denied boarding, cancellations and long delays
European Commission Information Notice to Air Passengers on Regulation 261 Claims
COM (2013) 512 final. Proposal for a new Package Travel Directive
Working Document on the Council Directive 90/314/EEC on Package Travel (Brussels 26 July, 2007)
Regulating Air Transport: Consultation on Proposals to Update the Regulatory Framework for Aviation
Your rights if an airline or travel company goes bust
DBERR Guidance for Travel Organisers on ‘What is a Package?’
European Parliament Study on Safety and Liability Issues Relating to Package Travel
CAA Report on Airline Compliance with Regulation 261/2004