Government & Official Reports
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Commission recommendation on vouchers for travel cancelled because of Covid
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Information from the EU on Covid and Package Travel
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Your rights when you travel by sea
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Impact Assessment of Mandatory ADR
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Impact Assessment on Compensation for Delays to UK Domestic Flights
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Aviation Consumer Policy Reform
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ATOL Consultation Document April 2021
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European Commission Report on the Package Travel Directive
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CMA Consumer Protection Enforcement Guidance 2020
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CMA Statement on Corona Virus, Consumer Contracts, Cancellation and Refunds
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Study on the Current Level of Protection of Air Passenger Rights in the EU
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Summary of provisions concerning the rights of passengers when travelling by sea and inland waterway
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Europian Commission Interpretive Guidelines on Rail Passenger Rights
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Air Passenger Rights – European Case Law
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CMA Consumer Protection Enforcement Guidance
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National Enforcement Bodies for passengers travelling by sea
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EU Summary of the rights of passengers travelling by sea in the case of accident
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EU Commission recommendation on use of vouchers
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DFT Consultation on Rail Passenger Rights 2014
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2019 Airline Insolvency Review Final Report
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Rail Ombudsman Consumer Guide [2019]
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CMA guidance on principles for businesses offering online accommodation booking services [February 2019]
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European Commission interpretative guidelines on regulation 261 on denied boarding, cancellation and long delays
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EU Commission Workshop No 5 on Transposition of the Package Travel Directive
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EU Commission Workshop No 4 on Transposition of the Package Travel Directive
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EU Commission Workshop No 3 on Transposition of the Package Travel Directive
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EU Commission Workshop No 2 on Transposition of the Package Travel Directive
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EU Commission Workshop No 1 on Transposition of the Package Travel Directive
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Airline Insolvency Review: Interim Report (July 2018)
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The Package Travel and Linked Travel Arrangements Regulations 2018: Guidance for Businesses published by the Department for Business, Energy and Industrial Strategy
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Airline Insolvency Review. Call for Evidence. (April 2018)
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Updating Consumer Protection in the Package Travel Sector. BEIS Response. April 2018
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Guidance on the Implementation/Application of Directive 2005/29/EC On Unfair Commercial Practices
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Updating consumer protection in the package travel sector: DfT Consultation on ATOL
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CAA Consultation: Modernising ATOL
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Commission for Aviation Regulation: Transposition of Directive (EU) 2015/2302 on Package Travel and Linked Travel Arrangements
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Indecon Report on Directive (2015/2302/EU) and Options to Reform Irish Legislation on the Travel Trade Industry to Comply with the Directive
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ADR in the aviation sector – A first review
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European Commission Interpretative Guidelines on Regulation 261 on denied boarding, cancellations and long delays
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European Commission Information Notice to Air Passengers on Regulation 261 Claims
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COM (2013) 512 final. Proposal for a new Package Travel Directive
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Working Document on the Council Directive 90/314/EEC on Package Travel (Brussels 26 July, 2007)
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Regulating Air Transport: Consultation on Proposals to Update the Regulatory Framework for Aviation
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Your rights if an airline or travel company goes bust
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DBERR Guidance for Travel Organisers on ‘What is a Package?’
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European Parliament Study on Safety and Liability Issues Relating to Package Travel
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CAA Report on Airline Compliance with Regulation 261/2004