New EU Frameworks for Consumer Complaints: Time for an Air Ombudsman
The starting point for this article is that the landscape of dispute resolution is in the process of undergoing major change, especially for consumer-to-trader complaints. This in turn provides a major opportunity to review how passenger complaints are dealt with in the aviation sector.
About the Author
Professor Christopher Hodges is Professor of Justice Systems, University of Oxford and Head of the CMS/Swiss Re Research Programme on Civil Justice Systems.
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