New York Hotel’s Policy Against Negative Online Reviews Backfires
In recent years, online reviews and ratings, but particularly the reviews, have become critical to the success of hotels. A New York “boutique hotel” was surely aware of this when it enacted a policy fining guests for negative online reviews, ultimately leading to significant public backlash online.
About the Author
Whitney Gibson is a partner in the Vorys Cincinnati office and is the leader of the firm’s internet defamation group
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