New York Hotel’s Policy Against Negative Online Reviews Backfires

21st December 2014 by Whitney Gibson

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In recent years, online reviews and ratings, but particularly the reviews, have become critical to the success of hotels. A New York “boutique hotel” was surely aware of this when it enacted a policy fining guests for negative online reviews, ultimately leading to significant public backlash online.

About the Author

Whitney Gibson is a partner in the Vorys Cincinnati office and is the leader of the firm’s internet defamation group

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