CAA announces extension of refund credit note protection

27th October 2020 by admin

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In July, the CAA announced that the ATOL scheme would cover refund credit notes issued to consumers for cancelled ATOL protected holidays. Originally, this protection applied only to refund credit notes issued between 10 March 2020 and 30 September 2020.

However, the CAA has now said that the cover has been extended to cover any refund credit notes issued between 1 October and 31 December 2020.


   Travel Insurance

Paul Smith, Consumer Director at the UK Civil Aviation Authority said “In light of the continued impact of the coronavirus pandemic on travel, the decision to extend ATOL protection for refund credit notes will strengthen consumer confidence and allow for ATOL holders to continue to offer them in good faith to their customers.

“While consumers may choose to accept a refund credit note if one is offered, they are entitled to a cash refund and must be offered this at the same time.”

Consumers should keep all the original documentation for their ATOL protected booking, including the original ATOL certificate, proof of payment and the booking documents.
There are other conditions which a refund credit note must meet in order to benefit from ATOL protection. If consumers are concerned that a refund credit note they have received does not meet the criteria to be ATOL protected, they should contact their travel company.

Refund Credit Notes should:

Exceptions

[Source: CAA. 23 October, 2020]

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