CAA calls on Emirates to pay compensation

The UK Civil Aviation Authority has welcomed the decision of the Supreme Court to refuse Emirates’ permission to appeal, in relation to passenger compensation for missed connections outside the EU.

In its decision, the Supreme Court stated that Emirates’ appeal did not raise an arguable point of law, because the Court of Justice of the European Union had already given a clear answer.

The Court’s decision confirms the CAA’s interpretation of EC 261/2004. The CAA commenced enforcement action against five airlines on this point, including Emirates, in Spring 2017, for failing to compensate passengers that had suffered a long delay as a result of a missed connection outside the EU. Four of the airlines moved into compliance following the CAA’s enforcement action, however Emirates sought leave to appeal to the Supreme Court, which has now been refused.

The Civil Aviation Authority will now progress its enforcement action against Emirates to ensure that it complies with the law, requiring them to amend their policies and practices and to pay claims it had incorrectly refused previously.

The text of the Court of Appeal judgment can be found here.

[Source: CAA, 16 March, 2018]