CAA issues guidance on refund credit notes

20th July 2020 by Vincent Gumera

PDF IconOpen the Article

The Civil Aviation Authority has issued this guidance on refund credit notes.

Refund credit notes will benefit from ATOL protection up until 30 September 2021 if they have been issued between 10 March 2020 and 30 September 2020 for an ATOL protected booking that has been cancelled due to Covid-19.

While offering consumers a refund credit note is acceptable, travel companies must offer a cash refund at the same time. If the consumer chooses a refund credit note, they should have the option to convert it to a cash refund at any point and must do so before 30 September 2021.

Consumers should keep all the original documentation for their ATOL protected booking, including the original ATOL certificate, proof of payment and the booking documents.

There are other conditions which a refund credit note must meet in order to benefit from ATOL protection. If consumers are concerned that a refund credit note they have received does not meet the criteria to be ATOL protected, they should contact their travel company.

About the Author

Read More

The information on this website is brought to you free of charge. However some links on the site, including the link to Amazon, are affiliate links.

This means that we may receive a commission if you purchase something via that link. This funding helps pay for the upkeep, design and content of the site. Without it the site would not exist. If you have found the site useful please consider using the links to make your purchases, it will be much appreciated.

We use cookies, just to track visits to our website, we store no personal details. ACCEPT COOKIES What are cookies?