CAA on Ryanair

31st July 2018 by admin

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The CAA have put out a fairly robust statement concerning the rights of passengers affected by Ryanair cancellations.

A spokesperson for the UK Civil Aviation Authority, said:

“Passengers have the right to seek compensation under EU legislation when flights are delayed by three hours or more, cancelled or when they are denied boarding.

“We note that the recent industrial action is not by Ryanair’s UK employees, but it is the view of the UK Civil Aviation Authority, taking account of previous Court rulings, that when a flight cancellation is caused by strike action by the airline’s employees, the airline is required to pay compensation to passengers in respect of the cancellation of the flight, if it has not warned passengers of the cancellation at least two weeks prior to the scheduled time of departure.

“In the case of the most recent industrial action involving Ryanair, passengers must first submit their claim to the airline and if they are not satisfied with the response, they can seek redress via the approved Alternative Dispute Resolution service.”

(Source: CAA, 20 July, 2018)

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