Car rental companies improve treatment of consumers

2nd March 2017 by admin

Last year over 2,000 consumers reported to European Consumer Centres that when they booked a car online they found out that they had to pay more when they arrived at the rental desk.

Responding to the strong increase of the number of complaints on car rental issues, the European Commission and national consumer authorities engaged with the five leading car rental companies to address these issues.

Now the authorities have decided to conclude this phase of the enforcement cooperation. They are satisfied with the changes brought in by the five industry leaders, Avis, Europcar, Enterprise, Hertz and Sixt, to their commercial practices, which now comply with EU consumer rules. The EU trade association, Leaseurope, which helped set up the action from the industry side, is also developing further their guidelines for the whole car rental sector.

Thanks to this intervention consumers should now benefit from the following conditions:

When it comes to damages:

The European Commission and national consumer authorities will continue to monitor the car rental market closely. The Commission has said that it will focus particularly on the practices of other market players, such as intermediaries and other car rental companies. They are concerned that all players should offer the same level of transparency on the service and the cost.

[Source: European Commission, 19 January 2017]

We use cookies, just to track visits to our website, we store no personal details. ACCEPT COOKIES What are cookies?