Teletext still dragging their heels.
The fallout from Covid continues. An investigation by the Competition and Markets Authority (CMA) has identified that Teletext Holidays failed to refund many of its customers for package holidays cancelled due to the pandemic.
The CMA has now written to Teletext to set out its concerns that the company has not refunded many of its customers in accordance with its obligations under the Package Travel Regulations. The CMA has also set out its expectations regarding how the company should now comply with its obligations.
Teletext now has the opportunity to address the CMA’s detailed concerns and avoid any potential court action by signing formal commitments – known as ‘undertakings’ – to refund the affected consumers as soon as possible and take steps to ensure it complies with the Package Travel Regulations going forward.
Teletext Holidays is the trading name of Truly Travel Limited, which is a subsidiary of Truly Holdings Limited. The CMA’s investigation has included Alpha Holidays Limited, trading as Alpharooms.com, which is also a subsidiary of Truly Holdings Limited.
[Source: CMA, 24 March 202]
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