UK European Consumer Centre Case Study: Car Rental
This is a short case study taken from the UK ECC May 2018 Newsletter.
Mr P from Hungary contacted ECC Hungary due to a problem with a hire car from a company in the UK. During the journey to return the car at the end of the hire, Mr P got a puncture so had no choice but to return to the rental premises on the spare wheel. A charge of £400 was later levied for the repair of the puncture, which Mr P felt was excessive.
When Mr P contacted ECC Hungary they provided some advice. They felt that the ECC-Net could contact the company to ask them to reconsider the costs.
The case was shared with the UK ECC and they decided to send this case straight to the trader’s Alternative Dispute Resolution (ADR) body for consideration in the conciliation process (for more information about ADR and ODR click here – ADR/ODR). The ADR Body contacted the hire company on behalf of Mr P and the response suggested that the £400 charge was an excessive amount and there was an oversight in the charge. The repair of the tyre cost £126.81 so an immediate refund of £273.19 was made to Mr P.
[Source: UK ECC, May 2018]