US airlines fined for breaking consumer protection laws
The US Department of Transportation has fined Frontier Airlines, American Airlines, and Delta Air Lines for violating the Department’s airline consumer protections rules. The DOT fined Frontier Airlines $400,000 for violating the Department’s oversales and disability rules, American Airlines $250,000 for failing to make timely refunds to passengers, and Delta Air Lines $200,000 for filing inaccurate baggage reports to the Department.
The Department found that Frontier failed to seek volunteers before bumping passengers involuntarily, failed to provide bumped passengers the required written notice describing their rights, and failed to provide proper compensation to passengers in a timely manner, in violation of DOT rules. In addition, Frontier failed to provide passengers with a disability prompt and adequate wheelchair assistance when embarking and disembarking aircraft and moving within the terminal, and did not adequately respond to complaints filed by passengers with disabilities.
The Department found that American failed to process refund requests in a timely manner, in violation of DOT rules.
Delta was fined for underreporting to the Department the number of mishandled baggage reports it received from passengers. The underreporting made Delta’s ranking in the Department’s Air Travel Consumer Report seem better than it was at various times.
[Source: DOT, 21 July 2017]